If managed poorly parental complaints can consume huge amounts of school leaders and the boards time. Good complaints management means happier parents/carers and school leaders.
This training session will help boards review their complaints policy and practices and how to make these work more effectively and ultimately reduce the number of parental concerns making it the formal complaints stage. Learning objectives
Who would benefit from this training School leaders and chairs who want to review their approach to dealing with parental complaints. For further information or to book contact us here