If managed poorly parental complaints can consume huge amounts
of school leaders and the boards time. Good complaints management means happier
parents/carers and school leaders.
This training session
will help boards review their complaints policy and practices and how to make
these work more effectively and ultimately reduce the number of parental
concerns making it the formal complaints stage.
Who would benefit from this training
School leaders and chairs
who want to review their approach to dealing with parental complaints.
For further information or to book contact us here