This training session will help boards review their complaints policy and practices and how to make these work more effectively and ultimately reduce the number of parental concerns making it the formal complaints stage. 

Learning objectives

• Understanding why parents complain
• The importance of developing a whole school approach to complaints
• What should be included in your complaints policy
• The roles of a Governor, the Board and a Panel
• Sharing best practice examples
• Up to date guidance on handling complaints  
  

Who would benefit from this training
School leaders and chairs who want to review their approach to dealing with parental complaints.  

For further information or to book contact us here